ST. LOUIS (KSDK)- When you think of the airport, you think of hustle and bustle.
But these days, the hustle has been replaced by hassle.
"Oh, it's a little bit aggravating, "one traveler said.
Long flights are often preceded by long lines and long delays.
"They kept moving it up, 10 minutes, 10 minutes, 10 minutes. It's so frustrating, " another traveler s aid.
But inside terminal two at Lambert in St. Louis, in a sea of irritable, you can find a one-man island of amiable.
"I want to treat everybody like it's my mother, "Keith Burleson said.
Burleson is a line monitor. It's his job to answer questions and help travelers get where
they are going.
"He really works as an ambassador for the airport, "explained Paul Shira, the senior VP of Air Serv Corp.
He says his goal is to put the fun back into flying.
"They'll say something grumpy and I'll say man you sound like one of my ex-wives, " Burleson said.
Burleson is a 54-year-old St. Louis area native who had hopes of being a globetrotter.
"I wanted to travel, "he said. "I wanted to see different parts of the world."
He actually went through flight attendant training, but he was grounded after being diagnosed with epilepsy.
Some might be bitte,r but not Keith.
"He's always out there every day, front of the line with a smile on no matter how his day is going outside of work, "Shira said.
In fact, at Lambert there's an ongoing campaign for all employees called "Catch us giving."
"One of the things we want to do here is to standout in the customer service area, " Public Information Officer Dineen Busby said.
Passengers who choose to take the time to fill out comment cards, and over the past year it seems everybody has been writing about Keith Burleson.
Here are just a couple of examples of what people are saying about Keith: "
He was wonderful. This man was so kind and helpful to me. You don't find people who want to go the extra mile. He was awesome."
Recently, there was a message on Keith's phone summoning him to the boss's office.
"It said to tell Keith to come to the office I've got to talk to him immediately. You know like oh no, "Burleson said.
But the news wasn't bad--it was good. Keith was named Lambert Airport's Ambassador of the Year.
"They gave me a $200 cash visa card and I'm like 'sweet,'" he exclaimed.
He immediately sent the gift card to his youngest daughter, who's having twins.
So the next time you're passing through terminal two remember the guy who tries the cheer up the fed-up.
"If I can get them to have one smile it might be the only one they have all day and I'll feel like I've accomplished something, "Burleson said.