KSDK NewsChannel 5 - Help on ksdk.com

Search ksdk.com Articles If you are looking for a particular story, but can't find it, search ksdk.com's stories by entering a keyword and choosing a category.
Enter a Keyword: You will get best results by entering a single word or phrase, such as "gold club" or "Maddox"	Search By Keyword
Click Submit

Q: Why can't I find the story in the search engine?
A: Please try to follow the following rules:

Do NOT add "and", "+", "the" or other boolean terms.

Be sure to specify a category.

Try single unique words such as "Lambert" instead of "Lambert Airport ."

Q: How do I find a link mentioned on TV?
A: You may find links mentioned during NewsChannel 5 newscasts at our 'Show Information' page.

Q: How do I contact someone at NewsChannel 5?
A: You may contact someone at NewsChannel 5 by visiting our 'Contact Us ' page.

Q: Why do the pages look funny on my browser?
A: This Web site will look different depending on the browser you use. This Web site is designed so that it can be viewed on Netscape and Internet Explorer 3+ browsers. However, it will look best when you use a 4+ browser.

To find out what browser version you are using, on the top of your browser click Help --> About ---> and a version number should appear along with additional information.

Q: Do you use cookies and what do you do with them and other information?
A: Yes, we use cookies in order to keep basic statistics regarding our Web site. ksdk.com is committed to protecting your privacy. Please read our Terms of Use to find out more.

Q: How do I find ksdk.com on America Online?
A: When you are using AOL you are accessing services AOL offers to it's community, however, you can also access the World Wide Web through AOL. In order to find ksdk.com, please type the following URL in the address window at the top of the page: "http://www.ksdk.com."

Q: How do I make ksdk.com my homepage?
A:

Microsoft Internet Explorer 5.0+

Click HERE to make ksdk.com your homepage
Microsoft Internet Explorer 4.0

Please go to the page you want to bookmark.

Select "Add to Favorites" from Internet Explorer's Favorites Menu.
Netscape Navigator (Communicator) version 4

Please go to the page you want to bookmark.

Click on the Bookmarks icon in the Netscape toolbar and select "Add Bookmark" at the top of the list of bookmarks.
AOL Web Browser

Click "Prefs"

Change Home Page location to http://www.11alive.com

Q:Why am I seeing old information on my screen?
A: There are two very common explanations for this issue -- (1) You are viewing a page which was "cached" on your computer, or (2) you may be behind a firewall or your ISP or system administrators are using a proxy or caching server. Below are steps to try and resolve the issue.

Local Caching -- Your computer will often "cache" elements of a Web page (such as images) so the page can be downloaded faster the next time you visit. In other words, the old document is stored on your computer's hard drive, and the browser will not seek out the latest page each time you visit the site.

To make sure you are not viewing a "cached" page, first try pressing the "Reload" or "Refresh" button on your browser. By doing so, you're asking your browser to request the latest page from our site.

You can also clear the cache. Clearing the cache is different for each browser.

IE 4.0: If you're using Internet Explorer 4.0 select View -> Internet Options -> General. Choose Temporary Internet Files and Delete Files.
IE 3.0 With Internet Explorer 3, choose View -> Options -> Advanced -> Temporary Internet Files -> Settings, and click on Empty Folder.
Netscape 3.0: If you're a Netscape 3 user, click on Options -> Network Preferences -> Cache. Then click on Clear Memory Cache Now and Clear Disk Cache Now.
Netscape 4: For Windows, select Edit -> Preferences -> Advanced -> Cache.

ISP, Company Caching -- If that still doesn't work, then you may be behind a firewall or your ISP or system administrators are using a proxy or caching server. These servers often save (cache) local copies of frequently requested web pages and graphics to reduce traffic loads. Not infrequently these servers can retain their copies long after we've changed them on our servers. In that case you need to contact your system administrators or your ISP Tech Support for assistance.

Q: How do I purchase NewsChannel 5 programming on video?
A: BACONS INFORMATION, provides video for a fee -- 314-963-8840 www.tvpulse.com or
MEDIA LIBRARY (314) 646-7933 www.medialibraryinc.com.

ksdk.com Video Trouble Shooting Tips

What are the requirements that I need to view video on your site?
Do I need a specific version of Windows Media Player?
Does the video player support Real or Quicktime?
Why are there commercials in front of some video clips?
Why does the video window not show up, or nothing ever plays?
My popup blocker won't let me watch Videos. How can I fix that?
Can I download videos on ksdk.com?
What about firewalls?
Norton Internet Security Users, click here

What are the requirements that I need to view video on your site?
Windows
• Microsoft Windows®: 98SE, 2000, Millennium Edition, XP Home Edition, or XP Professional
• Microsoft Internet Explorer 5.5, Netscape Navigator 7, Firefox 1 or Opera 7.51
• 128 megabytes (MB) of RAM
• Broadband Internet connection or access to a high-speed network
• Super VGA (800 x 600) or higher resolution
• 16-bit sound card
• Speakers/headphones

Macintosh
• Mac OSX
• Safari 1.2, Firefox 1 or Opera 7.51
• 256 megabytes (MB) of RAM
• Broadband Internet connection or access to a high-speed network
• Super VGA (800 x 600) or higher resolution
• Speakers/headphones

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Do I need a specific version of Windows Media Player?
Yes. Windows Media Player is the only player option available to view ksdk.com Video. The ksdk.com video player is optimized for Windows Media Player version 9 and above.

Windows users may watch video using versions 7 or 8, but may be prompted to install Microsoft Windows Media 9 codec. The overall user experience might be less satisfactory.

Mac users may watch video using version 9 for Mac OS X.

For optimal performance we recommend that you download the latest player. The latest Windows Media Player can be obtained from the Microsoft Download Center.

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Does the video player support Real or Quicktime?
No, not at this time. The only supported format it Windows Media.

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Why are there commercials in front of some video clips?
By running commercials in the video, ksdk.com is able to offer the consistently high quality and quantity of online video programming at no cost to our users.

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Why does the video window not show up, or nothing ever plays?
Javascript must be enabled for the ksdk.com video player to work. We recommend you disable any ad or pop up blocking software tools that you may have installed and try again. When pop-up window blocking is enabled, the ad blocking feature automatically blocks the programming code web sites use to open secondary windows, which include the video player.

Norton Internet Security users click here

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My popup blocker won't let me watch Videos. How can I fix that?
Pop-up blockers may prevent the ksdk.com video player from opening. Setting your pop-up blocker to allow pop-ups from ksdk.com will fix this problem. Please see your pop-up blocker's help section for more information. Many popup blockers can by modified via a "settings," "options," or "block/allow" button.

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Can I download videos on ksdk.com?
ksdk.com videos cannot be downloaded.

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What about firewalls?
Some corporate networks and Internet Service Providers block video transmissions. If you cannot see video clips (even though your system meets the system requirements noted above), you may want to contact your Internet Service Provider or Network Administrator to see whether a security firewall is blocking video transmission.

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Norton Internet Security Users
Norton Internet Security (NIS), by default, disallows external programs, like Windows Media Player, from running. You must scan for Internet-enabled programs in NIS's Personal Firewall section. Once you have done so, NIS will allow those programs access media on the Internet and therefore, those programs will work normally again. For help running a program scan see How to run the Program Scan in Norton Internet Security and Norton Personal Firewall.

If you meet the system requirements but still have difficulty accessing ksdk.com video, we recommend you disable any ad or pop up blocking software tools that you may have installed and try again.

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