Mail problems for some living on Washington Avenue and Locust Street

6:53 PM, Apr 19, 2012   |    comments
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By Grant Bissell

St. Louis (KSDK) - People in part of St. Louis are not getting their mail and it's been going on for weeks. For many of those people, no mail has lead to some serious problems.

The people affected live and work on a postal route that runs along parts of Washington Avenue and Locust Street.

Ashley Meyers says for the last three weeks the only thing in her mailbox has been junk mail. And not too long ago her electricity was turned off.

"Because the mail man didn't send me my bills or any warning notices whatsoever that my bills were late," said Meyers. And she's not alone.

Deirdre Schaneman says she's heard one excuse after the other as to why she's not getting mail, so she turned to Five on Your Side for help.

"The mail carrier says there are no names on the mailboxes and I know that's not true," said Schaneman.

In fact, Five on Your Side found proof the names are there. Each mailbox has a label with the residents' name inside the door.

Still, Schaneman showed Five on Your Side a letter from a friend that's marked return to sender, even though her name and address are right.

Schaneman says she's called and emailed the post office repeatedly.

"But we've had absolutely no resolution."

Post office spokesperson Valerie Welsch tells Five on Your Side the mail carrier has been in trouble and received reprimands for similar issues in the past and she says the problem will be taken care of.

"There have been issues and management is addressing those issues with the carrier," said Welsch.

In the mean time Deirdre Schaneman and her neighbors are signing a petition to try to get rid of their mail man.

"It's really a simple thing," said Schaneman. "I just want my mail."

Welsch tells Five on Your Side if you find yourself in a similar situation, you should do exactly what Deirdre did. She says your first call or email should be to your local post office manager and you need to be persistent.

But, she also asks you to be patient as it takes some time to sort out what's going on and a way to fix the problem.

And if that doesn't work, you can always contact Five on Your Side and let us try to get answers for you.



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