St. Louis (KSDK) - A small business owner is up in arms about a roadway change that's making it difficult for her customers to get to and from her door. She filed complaints with everyone she could think of but wasn't getting anywhere.
That's when she called 5 on Your Side's Mike Rush.
The part of Manchester Road in Des Peres in question is very busy during the day. Even seasoned motorists say knowing where and which way to turn makes all the difference.
Business owners around there were looking forward to the new Dierbergs store, but even before it opened, beauty shop owner Christy Robertson and other business owners in this shopping mall at Manchester and Tally encountered a problem.
"They took away my turn lane. It used to be a suicide lane and so anybody could use it, going east or west on Manchester," she said. "What gets the mix up here is that people wanting to come in the salon, get in the turn lane, but they aren't supposed to because that whole lane now is designated to Dierbergs."
Robertson says her customers don't know what to do.
There is similar confusion went on Vinetta Drive. With only one way in and out, people living there say losing the left turn lane makes no sense.
"The turn lane was always available and it was safe. It was a good approach to the street," one neighbor said.
Roberston and residents on Vinetta complained to the Des Peres Public Works Department and even to MoDOT. After two months, all they got were promises that the turn lane in question would be re-striped to make it a two-way turn.
Robertson said everyone was frustrated.
"They can't just affect small businesses. I mean, how are we supposed to make a living? You know, it's just not, it's just not fair."
Robertson wanted answers, and so did 5 on Your Side.
The Des Peres Public Works director passed the buck on to MoDOT, stating MoDOT promised months ago to correct the problem. MoDOT maintains the road. It was doing some road painting just blocks away, and says the responsibility lies with Dierbergs and its contractor.
"We have requested the contractor to put in a two-way left turn lane so that vehicles heading east on Manchester have a turn lane to turn onto Vinetta Drive," said Michelle Voegele with MoDOT. "Drivers pulling out of Vinetta need to be patient and wait for their gaps, and we are constantly working with that contractor to get the striping completed."
5 on Your Side put in a call to Dierbergs' Director of Construction Mark Martin who thanked us for bringing it to his attention.
Within hours, Dierbergs' contractor and MoDOT were on Manchester, restriping the turn lane, giving Robertson's customers and Vinetta neighbors exactly what they'd hoped for.
"It's amazing. It's absolutely amazing that I waited two months and I call NewsChannel 5 and we get it done in 24 hours."