By Casey Nolen
ST. LOUIS (KSDK) - A cable repairman is behind bars accused of tying up and sexually assaulting a customer just hours after he was in her home for a service call.
Police say when 21-year-old James Helderle broke into the woman's apartment she was on the phone with her boyfriend who called police. Officers arrived to find the woman bound and gagged.
This story has raised fears for others. On KSDK.com one woman commented, " ...this is why I HATE having repair people or installers that I don't know in my house..."
To help ease that fear, The Better Business Bureau says you should ask companies tough questions about people they're sending to your house. Who are you sending? Is it an employee or a contractor? What kind of background checks have you done on them?
NewsChannel 5 checked with several other major companies that provide services that require a technician to come to your home, and background checks seem common for both employees and contractors.
But the BBB says that does not mean you can't still ask tough questions before letting them in your home.