Illinois American Water responds to customer complaints

10:33 PM, Dec 11, 2012   |    comments
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BELLEVILLE, Ill. (KSDK) - Illinois American Water addressed customer complaints Tuesday about drinking water having an unusual odor and taste.

According to Karen Cotton, spokeswoman for Illinois American Water, the strange odor and taste is due to the low levels of the Mississippi River changing the composition of the water.

The drinking water in the Metro East still meets EPA health standards and is safe to drink, Cotton said.

Engineers are working to mitigate the taste and smell issues via water processing, Cotton said.


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