Big changes coming to North County 911

ST. LOUIS COUNTY (KSDK) - Big changes are coming Feb. 3 to North County's EMS system.

It's a new approach called "mobile integrated health care."

Not only is it a new way of thinking about 911 services, but Christian Hospital administrators say it should make the system more cost-efficient.

Seventy community leaders learned about the idea at Northwest Health Care in Florissant Friday morning.

Christian Hospital EMS Chief Chris Cebollero says EMS workers will bring important healthcare right into the home.

If E-M-S workers help determine that a patient doesn't need an emergency room, some patients may be forwarded directly to a health resource center or connected to a primary care doctor as a result of their call to 911.

"If you don't have a medical emergency, we're going to see you in the E.R.," Cebollero said. "But know the next time you come, we may change the focus of how you're getting the care."

"So I think that's the first thing" the public will notice, Cebollero said.

He says dispatchers will help better assess patient calls to 911, and EMS workers will address what led to the emergency call, and other underlying illness.

Patients using 911 will be educated about the changes along the way.

"As an EMS provider, I don't want to be there on the worst day of your life, I want to prevent the worst day of your life from happening," Cebollero said.


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