Woman says post office didn't know her street exists

St. Louis (KSDK) - Our recent story showcasing misdelivered prescription drugs in St. Peters touched a nerve with other viewers sharing their stories.

One that stood out is the Kirkwood woman who, for more than a dozen years, has lived on a street it appears the post office did not know existed.

No doubt about it, Karen Webb's house has a lot of history. It was built in 1927, so it has more than 90 years of character.

"The brickwork, the stonework, the windows," she said. "I've always wanted an old house and now I've got one."

Which is all to say the house has been on the street for a very long time. But lately, Webb feels like she's having to convince the post office of that.

For the 13 years she's lived here, Webb says she's never had problems with her mail or her mail carrier. "Best carrier I've ever had," she said.

But starting about 10 months ago, she says items began to be misdelivered or returned to sender.

Things like prescription medications, a Christmas card that was full of vintage pictures and her season tickets to the Muny.

What really told her there was a problem. "My son's birthday card was returned to Austin, Texas," she said.

Someone had written on the envelope, 'no such street'. Webb says she complained to the Kirkwood post office twice, with no results.

"My big concern is they don't know what the problem is, so they don't know how to fix it," she said.

While a post office spokesperson tells Five on Your Side's Mike Rush the birthday card was most likely mis-sorted by automated equipment, she admits she cannot say what's been happening with Webb's mail for the last several months or why... and on top of that, they have no record of her complaints.

Rush: "Is that surprising to you?"

Webb: 'You know, I'm sorry to say, no it's not."

So what should you do if you're having a delivery problem? The post office spokesperson says it's important to complain to the right people. Don't talk to a window clerk about it, instead ask for a delivery supervisor, manager or the post master.


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