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By Jennifer Bauer

Houston (KPRC/CNN) - Cremated remains from a 25-year-old man are missing. A Houston company says the man's ashes were made into diamonds.

The company shipped them overseas to his parents but the diamonds never made it.

These diamonds aren't ordinary diamonds. They're specifically made from cremated remains as a way to remember a loved one who has died.

"Which would be invaluable to someone else but priceless to the family," said Vincent Campise, and employee of Algordanza.

Campise works for the Swiss-based company that has an office in Houston. They ship diamonds all over the world.

Their most recent clients were the parents of Kyle Thomas. The 25-year-old died after getting hurt playing Australian football. His family paid $15,000 for two one-of-a-kind diamonds.

"They were packed here. We did pack them, shipped them, sent them to Australia, hoping the diamonds would make it to the mother of the deceased son," said Campise.

But they didn't. The family snapped photos the day after their package arrived showing empty white boxes. The diamonds never made it.

"I thought this is not real. This is a bad dream," said company found Veit Brimer.

It's unclear what happened to the diamonds, but it appears they were stolen.

The Thomas family spoke to KPTC-TV from Australia. They describe the theft as devastating.

"I'd like to see the people responsible be brought to justice," said Steve Thomas.

The company has already started making replacement diamonds for the Thomas family out of their son's remaining ashes.

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