Today one free app and website helps protect you from bad customer service.
ST. LOUIS -- Today we put an end to bad customer service and get your voice heard. As you may know by now, I make it my mission every day to find the biggest deals – saving you time and money.
Since I order more than thirty items online every week, I come across my share of bad customer service. While I weed these retailers out and do my best to protect you from ever encountering them in the first place, I have an advantage. Stores are often faster to follow-up on my complaint because of my consumer work or my social media following. I think it's completely unfair that many stores will otherwise ignore your concerns unless they feel threatened, or are worried what reporters might say about them. That all changes today.
GripeO is one of my favorite apps and websites to combat poor customer service. Visit today's website, submit your complaint about a company that has not followed through on their promise or made you the victim of false advertising. GripeO immediately goes to work using social media and other avenues to make your voice apparent to the power that be. They essentially go after the company in question, make sure your complaint is registered and also assist with conflict resolution. Does GripeO solve every customer service problem in the world? No. If you're dealing with a company that enjoys scamming customers, you're unfortunately out of luck.
I recently used GripeO to handle an ongoing issue I had with a major national retailer and coming up later this season, I will expose my list of the companies with the worst customer service and also ask you to submit your suggestions.
Just looking for a good deal today? Follow @MattGranite on Twitter.