1-800-Flowers is in the dog house after the company botched some Valentine's Day deliveries.
Valentine's Day was Friday, but 1-800-Flowers is still apologizing to customers whose flowers and candy didn't show up on time.
The company sent this tweet out to frustrated customers: "We are committed to our 100% smile guarantee. We appreciate your patience as our caring team is working hard to resolve every concern."
On its Facebook page the company said: "Due to the weather issues we experienced, wait times are longer than we would like."
The East Coast was slammed on Thursday and Friday by snow and ice, with some areas receiving more than a foot of snow. But angry customers complained that 1-800-Flowers' phone lines were jammed, and threatened to take their business elsewhere.
Other customers told CNNMoney that 1-800-Flowers promised them a refund and a discount voucher.
The harsh winter has shut down shipping ports, trucking routes and airlines off-and-on over the past several weeks, and that's kept shelves from being stocked and businesses in general unable to fill orders.
The winter wallop is expected to trim three-tenths of a percentage point from the gross domestic product this quarter, according to theWall Street Journal. But once the weather starts to moderate, economists think growth will bounce back quickly as orders are filled, businesses recover and customers thaw out.