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Cardinals fans get duplicate charges during game earlier this month

Fans used payment platforms that made duplicate charges on their credit and debit cards during a game Sunday, Sept. 18.

ST. LOUIS — Sunday the 18th brought a big crowd to Busch stadium. It was bobble-head night. 

Pujols was two away from reaching 700 home runs. But for some the biggest surprise was the bill.

Busch stadium staff there was a glitch with the companies – FreedomPay and Delaware North – that handle their credit card processing causing some people to get duplicate charges on their credit and debit cards.

"We have identified and addressed the technical issue and are working tirelessly to clear and remove duplicate charges from the impacted customer's accounts,” Chris Kronenthal, president of Freedom Pay, said in a statement. 

“We have delayed batching for 24-hours to help remedy these duplicative transactions, so there may still be a slight delay in the duplicate charges being removed from customer accounts," Kronenthal said. 

Kronenthal said they have identifying the root cause and are now reviewing and investigating what happened.

“I think people are becoming more aware of it, but I don't think people are paying as much attention to the little ways that mistakes and fraud can happen as they are to the really big ways,” Jennifer Belmont Jennings, JD, CFP, a Hightower Wealth Advisor, said.

Jennings said these sorts of glitches are more common than consumers might expect. 

She also said there are options when you spot an error, but you have to act fast.

The federal government has extended you protections for only so long,” she said. 

Jennings said, "generally speaking," customers should act within a 60-day window to correct a mistake or fraud after it is charged to a bank account or credit card company.

She adds that federal protection is 60 days from the time it shows up on the billing statement.

Carson Shipley, a Cardinals communications strategist, said they believe no money was taken from the account and the duplicate charges were only ever listed as “pending.”

For FreedomPay member support, click here

To contact Delaware North for assistance, click here

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