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NCEDCloud goes down again for some students learning remotely

Some remote learning systems went down for a second time on Wednesday. As of noon, NCEDCloud is back up and running.

RALEIGH, N.C. — Remote learning systems are up and running again after the NCEDCloud crashed for the second time on Wednesday. 

The NCEDCloud, which powers many remote learning applications like Canvas, went down for about three hours and was restored by noon. 

Guilford County Schools uses Canvas. The school system said students are now able to log back on, and the issue was with the state portal that all North Carolina school systems use, not Canvas. 

NC Home Base tweeted earlier that the North Carolina Department of Public Instruction (NCDPI) was aware of the problem and the vendor was working to fix the issue. 

The following is a statement from Superintendent Mark Johnson: 

“It’s bad enough that so many students don’t have the option to attend school in-person, but malfunctions of the tool that so many schools use to access remote learning are simply unacceptable. These are challenging times, and everyone is trying to extend more grace. That’s what Identity Automation, the vendor, got on Monday, the first time their remote learning tool went down. Parents, educators, and students are all doing the best that we can and deserve technology that works. While we are limited in terms of what we can do immediately, rest assured that DPI will be having blunt discussions about these failures with the vendor and NC DIT in the days ahead.” 

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